The team behind Micron21.
Every member of our team contributes to our customer service, customer experience, and service design and delivery.
If our Network is the backbone of Micron21, and our data centre is the beating heart, then the Micron21 team is the soul that binds it all together.
James has a passion for every aspect of the data centre industry. He has played major roles in the design, development and ongoing daily operation of the Micron21.
In 2009, James recognised the opportunity to build a data centre business within his family's printing company. His vision was motivated by the opportunity presented by clients increasingly seeking cloud-based services.
Despite holding a Monash University Post Graduate Masters Medical Degree and operating an international automotive high-performance modification and tuning business, James left to invest in the Micron21 Data Centre.
Provide high quality data centre cloud services direct to end users who;
Micron21 quickly became a name that clients associate with confidence and high-quality service. Over the past seven years, the organisation has grown from a single-rack operation become Australia's first design certified tier 4 facility.
Today, James operates AS38880, one of Australia's most peered global networks with over 1600 peers and 700gbit of DDoS protection capacity. The network supports some of the largest ISPs, content providers and hosting companies in Australia.
With a dedicated passion for every aspect of the data centre industry, James is involved in designing, building and operating facilities. Thousands of businesses around the world rely on his extensive knowledge of structural, mechanical, electrical and IP networks to support mission critical cloud and data centre services.
Chosen from a variety of backgrounds that complement each other, every person at Micron21 is highly experienced in their field.
Michelle has been with Micron21 since 2014 and brings a wealth of experience and industry knowledge to the company.
As Head of Finance she oversees accounts payable and receivable as well as the long-term financial management of the business. Her other responsibilities include OH&S and employee services such as HR and Payroll.
Michelle Works closely with the Micron21 accounts team and the Managing Director to foster a great team culture as well as to ensure superior quality customer service is delivered to all our customers.
With over 20 years of IT experience, Paul brings a mix of technical skills, vendor and project management and corporate governance that he has gained from working with some of the biggest brands in their field, Cricket Australia, Fosters CUB and Dulux. He has a strong customer centric background having supported applications, desktop s and enterprise servers. He has designed and implemented numerous Standard Operating Environments (SOE) and managed teams of IT support and infrastructure professionals.
Paul manages Micron21’s Service Desk and all service delivery and support for our customers. He is ITIL certified, a Microsoft Certified Professional along with MCSA accreditation. During his time, Paul has transformed this Service Desk to provide world class service as rated by our customers using the Net Promoter Score.
Sheldon brings with him extensive knowledge and experience across digital products, technology, operations, sales and marketing. He is also a recognised leader in the SaaS and Cloud computing space and has worked with major brands including Shell, BHP, Coles/Myer and Australis. He has built and managed many major IT projects and led a number of software development teams responsible for delivering new and innovative products.
Of specific note, Sheldon pioneered Cricket Australia’s SaaS and Cloud solutions in a multi-stakeholder environment including a common website and content management platform for all grass root cricket associations and clubs, as well as “My Cricket”, a sport specific social network that now has in excess of 380,000 members.