Managed Services

We believe that Managed IT Services should be exactly that  –  fully managed!

The Micron21 approach to managed service is dedicated and comprehensive. Our offerings are designed to completely remove the complication of  IT management.

Whether that involves taking full responsibility for entire infrastructure or tailoring a custom approach to meet specific business needs, we have the service capability and the expertise. We handle every aspect of enterprise grade IT operation: development, DDoS protection, network, wireless, dedicated physical, cloud, backup, firewall, and load balancing.

Your business, empowered by Micron21

Our expertise is at your disposal. With less investment into the time and resources required to manage IT needs, your organisation can focus more intensely on achieving business outcomes.

Whether you require innovation or risk elimination, we can meet your needs. Whether your business needs reliability or scalability, we will accommodate. We dedicate resources to deliver a solution that eliminates instability, worry and hassle.

That dedication extends from our solutions to our service. We call this Ultimate Support. Micron21 proudly adopts a concierge approach to Managed IT Services. Whenever you need to tap into the necessary skills of our practiced experts, you can. Night or day, from anywhere in the world.

Included in Every Plan:

24/7 Support
No more waiting on hold to speak to someone halfway around the world. Our support team is available by phone or email 24 hours a day.
Expertise
Our highly-trained staff are experts in the technology they support. This expertise can be leverage for support, or even advice.
Generous Inclusions
Our support lists go well beyond the scope of what other providers offer, making them great value for money.
Plans 24/7 Support ESSENTIALS MANAGEMENT COMPREHENSIVE TOTAL CARE
Allocated monthly time N/A 1 hour 3 hours 6* hours 10 hours
What's Included Initial fault investigation & Self Serve ("How To") assistance. All requests responded to within 24 hours. Basic problem diagnosis and resolution & general configuration changes Advanced problem diagnosis and resolution & service management Proactive service monitoring, management & reporting. Priority support & escalation. Comprehensive Plan for all our Services. Includes access to senior technicians and account management.
 
Expand All (+)
CLOUD WEB HOSTINGSHARED 24/7 Support

Shared: Essentials

Order Now

Shared: Management

Order Now

Shared: Comprehensive

Order Now

Total Care

Order Now
PRICE Included $55.00 inc $110.00 inc $220.00 inc $1650.00 inc
  Single cPanel Express Transfer Turn-Key migrations for a single website Turn-Key migrations for multiple websites Priority support and issue escalation.  
  Service access and connectivity issues php.ini and .htaccess configuration assistance Content Management System (CMS): Resolve security breaches Vendor support escalation  
  Account enquiries Content Management System (CMS): Basic Support "How to" Content Management System (CMS): Plugin Install, Configure & Remove Content Management System (CMS): Perform any requested work  
  Licensing assistance Control Panel (cPanel/Plesk): Configuration & Support Content Management System (CMS): Settings & Configuration Content Management System (CMS): Updates & Upgrade scheduling  
  Control Panel (cPanel/Plesk): Basic Support Includes all "how to" queries Diagnose and resolve DNS issues Business Hours Change Management Windows Uptime Management: Proactively respond to service down events  
  Settings configuration advice Support and configure DNS settings and nameserver delegation Advanced problem resolution (<30m/incident): OS, Web Server & Network Monthly Site Health Reporting (Availability & Performance) & Advice  
  Password resets Diagnose and resolve AutoSSL & SSL issues Uptime Monitoring Outside Business Hours Change Management Windows  
  Backup & Restore advice Create, restore and manage backups Compromised website recovery Best Efforts Third Party application and web code support  
  Initial fault investigation Basic problem resolution (<10m/incident): Operating System Database (DB): Repair & Optimise    
  Service Restarts Database (DB): Installation & Configuration Remote Eyes: Local PC issues in accessing M21 services    
CLOUD WEB HOSTINGRESELLER 24/7 Support

Reseller: Essentials

Order Now

Reseller: Management

Order Now

Reseller: Comprehensive

Order Now

Total Care

Order Now
PRICE Included $110.00 inc $220.00 inc $330.00 inc $1650.00 inc
  As Above As Above but for multiple cPanel Accounts As Above but for multiple cPanel Accounts As Above but for multiple cPanel Accounts  
  Turn-Key migrations based on plan size Additional Turn-Key migrations included Full website migrations    
EMAIL HOSTING 24/7 Support

Mail: Essentials

Order Now
   

Total Care

Order Now
PRICE Included $55.00 inc     $1650.00 inc
  Account Management Push Queued Mail      
  Service access and connectivity issues Create Distribution Lists, Alias', Forwarders, Contacts & Shared Resources      
  cPanel to cPanel Migrations SPAM investigation      
  Licensing assistance Remote Device Access: Email configuration (Business Hours as scheduled by M21)      
  Control Panel (cPanel/Plesk): Basic Support Includes all "how to" queries Message Tracking      
  Settings configuration advice        
  Password resets        
  Backup & Restore advice        
  Initial fault investigation        
  Service Restarts        
VIRTUAL & DEDICATED SERVERS 24/7 Support

Server: Essentials

Order Now

Server: Management

Order Now

Server: Comprehensive

Order Now

Total Care

Order Now
PRICE Included $165.00 inc $440.00 inc $770.00 inc $1650.00 inc
  Account Management Push Queued Mail Content Management System (CMS): Resolve security breaches Priority support and issue escalation.  
  Service access and connectivity issues Create Distribution Lists, Alias', Forwarders, Contacts & Shared Resources Content Management System (CMS): Plugin Install, Configure & Remove Vendor support escalation  
  cPanel to cPanel Migrations SPAM investigation & Custom Rules Content Management System (CMS): Settings & Configuration Content Management System (CMS): Perform any requested work  
  Licensing assistance Remote Device Access: Email configuration Business Hours Change Management Windows Content Management System (CMS): Updates & Upgrade scheduling  
  Control Panel (cPanel/Plesk): Basic Support Includes all "how to" queries Message Tracking Advanced problem resolution (<30m/incident): OS, Web Server & Network Uptime Management: Proactively respond to service down events  
  Settings configuration advice Diagnose and resolve Hypervisor Issues Uptime Monitoring Monthly Site Health Reporting (Availability & Performance) & Advice  
  Password resets Operating System (OS): Settings & Configuration Compromised website recovery Outside Business Hours Change Management Windows  
  Backup & Restore advice Networking (NW): VLAN configuration, IP Tables & Basic config Database (DB): Repair & Optimise Best Efforts Third Party application and web code support  
  Initial fault investigation Application (APP): Supported Apps - Installation & Configuration Remote Eyes: Local PC issues in accessing M21 services Operating System (OS): Perform any requested work  
  Service Restarts   Operating System (OS): Resolve Security Events Operating System (OS): Resolve Application Events  
  Firewall configuration changes   Operating System (OS): Package Install, Configure & Remove Customer scheduled Updates & Upgrades   
  Add/Remove Resources   Operating System (OS): Resolve System Events Monthly Services Health Reporting (Availability & Performance)  
      Operating System (OS): Performance Root Cause Analysis  
      Micron21 scheduled Updates & Upgrades  Dedicated Problem Manager  
      Formal Incident Reporting Application (APP): Third Party - Issue Management (Best Efforts)  
      24/7 Monitoring: Infrastructure, Server & Network Third Party Vendor Management  
      Networking (NW): VPN configuration 24/7 Proactive Issue management  
      Appli

Come see us for yourself.

Book a tour to our state-of-the-art Tier IV Data Centre

Need Help?

Speak to one of our Australian Based Team now

Sign up for the Micron21 Newsletter