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Adhoc Support
Purchase additional hours for your support needs.
Micron21 operates an Australian based 24/7 systems and network operating centre. Our team is capable of handling every aspect of enterprise-grade IT operations; systems, network, security, hardware, backup+DR, load balancing and much, much more.
We encourage all customers to evaluate our customer care packages and choose a plan that suits both their budget and technical capability. Our customer care plans provide the best value and allow Micron21 to plan it's resources around customer commitments.
Some of the benefits of having a Customer Care plan:
- Best hourly rates on offer
- One rate for round the clock support
- Priority access and support (based on plan)
- Service level agreement including respons and resolution time (based on plan)
- Service monitoring and proactive managment (depending on plan)
- Our comprehensive and total care packages offer a complete Service and has helped many customers when technology fails. See the following case study: Web Factory
For more information or to purchase a plan please click here.
We understand everyones technology requirements vary and plans may not suit everyone. As such we offer two rates for adhoc support as follows:
- Standard Business Hours (10am to 4pm, Mon-Fri): $123.75 per half-hour (ex-GST)
- Standard Extended Hours: (7am to 10am and 4pm to 7pm, Mon-Fri): $181.50 per half-hour (ex-GST)
- Priority Business Hours (10am to 4pm, Mon-Fri): $247.50 per half-hour (ex-GST)
- Priority After Hours (24/7): $363.00 per half-hour (ex-GST)
Our Adhoc Support is based on our best efforts. Our team will normally deliver an exceptional experience, however, please note that customer with a commited plan will always take priority over standard support.
However, if you need support in a hurry, you can instead purchase Priority support to jump to the front of the queue and get help right away.
If you have any questions on our support or plans, our frendly Sales team would be happy to assist.
You can reach us by sending us an email using the Contact Us page, or by giving us a call on 1300 769 972 (Option #1).
