A business operates best when it is closely monitored and well-managed. Business-grade IT environments are no different.
A highly functional infrastructure requires constant maintenance, and a detailed understanding of how systems are operating and when they require attention. We ensure business environments run at premium capacity with our Passive and Proactive Monitoring services.
All servers hosted by Micron21 are passively monitored regardless of your support level. At the very least, we monitor servers for ping responses. We are immediately aware if anything happens to your server. If you have a support package, we can act immediately too.
Our 24/7 Support package includes more advanced passive monitoring. We analyse and provide detailed reports on traffic, latency, memory usage, CPU usage, and load averages. You will receive email notification whenever a server is operating sub-optimally or experiencing issues.
Equipped with these insights via our Netflow, PRTG, and Cacti portals, you can make informed decisions on what steps to take with your IT infrastructure.
Alternatively, our technicians can provide assistance. If your service is sending an alert and you have a support package, expert technicians provide swift and efficient support to remedy the situation.