FAQ’s

Any questions? Find the answer in the list of frequently asked questions or contact us.

Microsoft Hosted Exchange
General Information

Mailboxes - Basic vs Standard

Standard mailboxes are the Micron21 Premium hosted exchange product, and have 50GB of storage, and can be accessed via every common mail method - Activesync, MAPI, POP, IMAP, and OWA (Outlook Web Access). Basic mailboxes have only 2GB of storage, and can only be accessed by OWA (Outlook Web Access), POP, and IMAP. These mailboxes are more suited for limited to moderate e-mail users.

Cloud Web Hosting
General Settings

Website Storage

Is the physical amount of disk space capacity we provide with this service.

Website Speed (CPU)

Is the physical amount of processing capacity we provide each website. The more allocated CPU capacity the faster your site will load.

Allocated Memory

Is the physical amount of memory we provide each website. The more allocated memory allows for more concurrent users or larger sites to run more effectively.

Backup Options

Standard Backups provides you a single backup platform with 30 days retention

Premium Backups provides you with three independent backup platforms for mission critical sites along with a backup data retention SLA guarantee.

Support Options

No Support

No Support is designed for customers who understand every aspect of web hosting within a cPanel/WHM environment and can self-diagnose and fix site issues not associated with the underlying hosting infrastructure. No Support includes no Email support, no Ticket support and no Phone support for any issues which occur with your service. You do however get access to our self-service support and real time status page.

Business Hours

We will provide you during Monday to Friday 9am to 5pm expert support and advice for every aspect of your account. Including but not limited to helping you setup email, provision or deploying a new site, restoring a backup, configuring DNS, turnkey site migrations, diagnosing issues in short anything and everything required other than code development.

24 Hours

We will provide you 7 days a week 24 hours a day expert support and advice for every aspect of your account. Including but not limited to helping you setup email, provision or deploying a new site, restoring a backup, configuring DNS, turnkey site migrations, diagnosing issues in short anything and everything required other than code development.

Hostname (should be changed to Website or Domain Name)

Account name or domain

This is the name of your account, typically this is the same as your domain name.

Notes

If you have any special requirements or instructions for migration assistance please include this in the Notes section

Website Storage

Is the physical amount of disk space capacity we provide with this service.

Website Speed (CPU)

Is the physical amount of processing capacity we provide each website. The more allocated CPU capacity the faster your site will load.

Allocated Memory

Is the physical amount of memory we provide each website. The more allocated memory allows for more concurrent users or larger sites to run more effectively.

Backup Options

Standard Backups provides you a single backup platform with 30 days retention

Premium Backups provides you with three independent backup platforms for mission critical sites along with a backup data retention SLA guarantee.

Virtual Cloud Server
General Settings

Dedicated Disk Space

Is the physical amount of disk space capacity we provide with your Virtual Cloud Server.

Dedicated (CPU)

Is the physical amount of dedicated processing capacity we provide your Virtual Cloud Server. The more allocated CPU cores the faster your environment will perform.

Dedicated Memory

Is the physical amount of dedicated memory we provide your Virtual Cloud Server. The more dedicated memory allows for faster streamlined application performance.

IP address Type

Single IP is provided within a shared VLAN with a shared gateway, with other Micron21 customers within our Data Centre. This is a cost effective way to obtain a static IP address.

A Routable IP range is a premium option that provides you a dedicated VLAN with your own dedicated gateway. This network configuration guarantees you network isolation from other Micron21 customers within our Data Centre.

Website Storage

Is the physical amount of disk space capacity we provide with this service.

Website Speed (CPU)

Is the physical amount of processing capacity we provide each website. The more allocated CPU capacity the faster your site will load.

Allocated Memory

Is the physical amount of memory we provide each website. The more allocated memory allows for more concurrent users or larger sites to run more effectively.

Backup Options

Standard Backups provides you a single backup platform with 30 days retention

Premium Backups provides you with three independent backup platforms for mission critical sites along with a backup data retention SLA guarantee.

Colocation
General Settings

Colocation Bundle or Custom

Micron21 provide the option to have small bundles to suit single devices, either 1 rack unit in size, or 2 rack units in size. If a bundle doesn’t suit, we provide the option to select how many rack units you require for your deployment. Block data is only available for our bundles, other bandwidth must be selected for custom plans.

How many Rack Units is your device?

Rack units is the measurement of height for rack-mountable devices. If you have a 1 or 2 rack unit height device, it will be compatible with our bundles – otherwise, you may require a custom plan.

How many Rack Units do you require?

Rack units is the measurement of height for rack-mountable devices. If you have a 1 or 2 rack unit height device, it will be compatible with our bundles – otherwise, you may require a custom plan.

Extras and Add-ons
Bandwidth

Data Block

Provides cost effective IP transit speed limited to 100mbit, available in blocks of “per GB” allocation for your service. If you require more bandwidth or faster network performance greater than 100mbit choose either 95th percentile or unmetered data options.

95th Percentile

Is an ISP based billing model used to provide flexible data capacity to customers. Instead of providing usage based plans, these plans are based on the speed you require, with the ability to use 10x more speed at a premium price on demand if required. 95th percentile is ideal for customers who have large data requirements and periods of extremely high demand and require greater than 100mbit of speed.

Unmetered

Provides you with unmetered data usage for your Virtual Cloud Server based on the speed of the connection we provide you in Megabit (Mb). Whilst you’re maximum speed is capped at the speed you select and all data is unmetered. Unmetered plans can be very cost effective for customers with massive data requirements at a predictable constant speed.

Licences

Operating System

Linux – Micron21 supports any Linux operating system either 32bit or 64bit if you require specific operating system we most certainly can provide it for you.

Windows – Micron21 supports every Microsoft Server operating system, whilst our default option is always the latest version if you require an older operating system please let us know.

cPanel Licence

With a cPanel/WHM licence you can instantly turn your server into a webhosting platform for your customers. cPanel/WHM provides you the platform to easily host multiply domains for customers in a secure easy to use management environment.

Cloud Linux

Used typically in conjunction with cPanel/WHM Cloud Linux allows you to allocate specific resources from your cloud server directly to your customers, making sure no single customer can consume the entire capacity of your server which could result in your server crashing or becoming overloaded. We consider Cloud Linux as a must have for any web hosting environment which is hosting services for multiple domains.

LiteSpeed

A LiteSpeed licence provides webserver acceleration for popular CMS platforms such as WordPress and Magneto or code based websites such as PHP by operating a more streamline webserver which completely replaces Apache. Using LiteSpeed caching and modern webserver technology a LiteSpeed licence can increase dramatically how fast your site loads and support more concurrent connections.

Backup Options

No Backups

If no Backups are selected, you agree that you are entirely responsible for your data integrity within your Virtual Cloud Server. Micron21 will not keep any form of backup data for you. In the event of a disaster such as hardware failure or data corruption within any segment of Micron21 infrastructure all data on your virtual service could be lost. With no way to recovery lost data restoring from such an event is impossible and customers with no backup options will be provided a fresh blank virtual cloud service within 24 hours or less. For customers who select this option Micron21 highly recommends that you maintain your own off site backup service or purchase a suitable backup option from Micron21.

Backup Service

Our backup space is provided as off server storage configured on a dedicated isolated internal network where you can store any files you wish. This storage capacity is provided by default as either FTP or SMB storage unless a Veeam or Acronis Licence is selected.

FTP Storage

Provides access to your backup storage capacity via FTP, typically this storage is used for Linux Servers or a cPanel environment.

NFS

Provides access to your backup storage capacity via NFS, typically this storage is used for Windows Servers.

Veeam

A Veeam licence provides you complete image backups of your entire virtual machine, including operating system, all files and databases. The number of provided retention restore points is dependent on the amount of storage selected. At a minimum we recommend twice the amount of primary storage as backup storage capacity.

Acronis

An Acronis licence is a specific backup licence designed to typically integrate with cPanel. Acronis provides account based incremental backups and allows cPanel accounts to self-service both backup and restore functions.

Hardware Token (Change to Two Factory Authentication Access Token)

If you would like the ability to power on, power off, reboot, access the console of your server, reinstall or install a new operating system or snapshot your Virtual Cloud Server before system upgrades you will need a Micron21 Access Token, This item is a once off purchase to securely connect into our cloud management platform.

Support Options

No Support

No Support is designed for customers who understand every aspect of maintaining and operating a server environment. You have the ability to self-diagnose and fix site issues not associated with the underlying physical infrastructure. No Support includes no Email support, No Ticket Support and No Phone support for any issues which occur with your service. As a vCloud customer you do however have access to adding resources or remote reboots.

Business Hours

We will provide you during Monday to Friday 9am to 5pm expert support and advice for every aspect of your account. Including but not limited to helping you setup email, provision or deploying a new site, restoring a backup, configuring DNS, turnkey site migrations, diagnosing issues in short anything and everything required other than code development.

24 Hours

We will provide you 7 days a week 24 hours a day expert support and advice for every aspect of your account. Including but not limited to helping you setup email, provision or deploying a new site, restoring a backup, configuring DNS, turnkey site migrations, diagnosing issues in short anything and everything required other than code development.

Hostname (should be changed to Website or Domain Name)

Account name or domain This is the name of your account, typically this is the same as your domain name.

Notes

If you have any special requirements or instructions for migration assistance please include this in the Notes section.

See it for yourself.

Australia’s first Tier IV Data Centre
in Melbourne!

Speak to our Australian based team.

24 hours a day, 7 days a week
1300 769 972

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