Overview:
As an additional security measure to help protect your data, effective 1 May 2026, access to Micron21 website hosting management services will require IP address authorisation before a connection is permitted.
This applies to the following services:
WHM, cPanel, Webmail, FTP, sFTP, SSH and MySQL
Before accessing any of these services, you will need to authorise the public IP address you are connecting from. This authorisation is valid for 24 hours. After this period, you will need to authorise your IP address again before access will be permitted.
The following guide outlines the steps required to authorise your IP address.
Method:
In a web browser window, go to https://webhostauth.micron21.com
Complete the reCAPTCHA challenge (the "I'm not a robot" box)
Method for SSH Access
Contact Micron21 Support at support@micron21.com
Supply your cPanel username and server name
Once confirmed with the support team, in a web browser window, go to https://webhostauth.micron21.com
Complete the reCAPTCHA challenge (the "I'm not a robot" box)
Can't find what you're looking for?
Create or manage support tickets directly with Micron21
You will need to register a new account if this is the first time lodging a ticket.
If you have previous lodged a ticket either online, email or over the phone you will already have an account. Please reset your password, if you have not logged into the support portal before.
Lodge a ticket
Manage existing tickets
