Bypass spam filter for an incoming e-mail address on your cPanel hosted mail

Summary

Sometimes an incoming e-mail will be incorrectly marked as spam. This article describes how to white list that e-mail address or e-mail domain so it will bypass the spam filters.

Requirements

  1. The server URL your cPanel accounts resides on (e.g https://cp-kil-m-00x.micron21.com:2083. If you're unsure, you can try your own domain name as follows https://domain-name.com.au:2083, replacing 'domain-name' with your domain name).
  2. Your cPanel account credentials

Process

  1. Log into your cPanel account
  2. Select 'Spam Filters'
  3. Scroll down and select 'Show Additional Configurations' and expand it
  4. Select 'Edit Spam Whitelist Settings'
  5. Select 'Add A New "whitelist_from" item'
  6. Enter the e-mail address or e-mail domain in the new field created
  7. Select 'Update Whitelist'

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