Connecting to cPanel using FTP


Connecting to your cPanel hosting service using FTP (File Transfer Protocol) allows you to connect to and browse the directories and files within your hosting service.  You can upload local files directly to your server and download files from the server to your local machine.  By default, your primary cPanel login information will work for access via FTP,  but you can create alternative FTP users following our guide.


Ensure that you have an FTP client, such as FileZilla,  CoreFTP,  Cyberduck or WinSCP installed.  Also, validate your IP address via the Micron21 WebAuth.  For more information, you can review our WebAuth article here.

Using a configuration file:

  1. Log into your cPanel hosting service.

  2. Navigate to the  "FTP Accounts" tool in the "Files" category.

  3. Scroll down and find the account you'd like to retrieve a configuration file for.

  4. Select the software you'd like to download the configuration file for ("CoreFTP" or "Cyberduck").

  5. Download the "FTP" or "SFTP" configuration file (though wherever possible - we recommend using SFTP - as it is more secure).

  6.  Click "Instructions (New Window)" and follow the steps to import the file to your FTP Manager.

Manual connection:

  1. Open your chosen FTP client on your local machine.

  2. Enter your server details and login credentials.

    1. Server Hostname and IP Address: Can be determined by following our guide.

    2. Username: By default, will match your primary cPanel username (unless you have created an alternative FTP user).

    3. Password: By default, will match your primary cPanel user password (unless you have created an alternative FTP user).

    4. Port: The default FTP port is 21 (whereas SFTP connections use 21212).

With the above details entered correctly, there should be no issue with the connection. If there are any issues feel free to contact our Micron21 Support team.

Can't find what you're looking for?

Create or manage support tickets directly with Micron21

You will need to register a new account if this is the first time lodging a ticket.

If you have previous lodged a ticket either online, email or over the phone you will already have an account. Please reset your password, if you have not logged into the support portal before.

Lodge a ticket Manage existing tickets

Need to send us information securely? Use our Escrow service here

Need more advanced support?

Micron21 provides a comprehensive approach to customer care that starts with a base 24/7 support that is included free with every service we offer - there are no charges to enjoy a basic level of support with Micron21 and you are not restricted in how you contact us to receive assistance any time of day or night.

For those who require more advanced support though, our Customer Care plans and Ad-Hoc support are designed to completely remove the complexity of IT management - from taking full responsibility for your entire infrastructure or tailoring a custom approach, we have the capability and know-how.


If you've organised remote assistance from Micron21, click here to connect

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