Clearing your browser cache


Clearing your browser cache can help resolve issues with website loading and display. Here is a guide on how to clear the cache for Chrome, Safari, and Firefox:

Chrome Method:

  1. Open Chrome browser.

  2. Click on the three dots in the top-right corner of the browser.

  3. Select "More tools".

  4. Select "Clear browsing data".

  5. Choose the time range for which you want to clear the cache.

  6. Check the box next to "Cookies and other site data".

  7. Check the box next to "Cached images and files".

  8. Click on "Clear data".

Safari Method:

  1. Open Safari browser.

  2. Click on "Safari" in the top menu.

  3. Select "Preferences".

  4. Click on the "Privacy" tab.

  5. Click on the "Manage Website Data..." option.

  6. Select a website that is listed, then click "Remove". 

  7. To remove all website data from Safari, click "Remove All".

Firefox Method:

  1. Open Firefox browser.

  2. Click on the three lines in the top-right corner of the browser.

  3. Select "Settings".

  4. Select "Privacy & Security".

  5. Scroll down to "Cookies and Site Data".

  6. Click on "Clear Data".

  7. Check the box next to "Cookies and Site Data".

  8. Check the box next to "Cached Web Content".

  9. Click on "Clear".

It's important to note that clearing the browser cache may cause you to lose website preferences and pre-filled login information. These steps may vary slightly based on the browser version you are using.

Can't find what you're looking for?

Create or manage support tickets directly with Micron21

You will need to register a new account if this is the first time lodging a ticket.

If you have previous lodged a ticket either online, email or over the phone you will already have an account. Please reset your password, if you have not logged into the support portal before.

Lodge a ticket Manage existing tickets

Need to send us information securely? Use our Escrow service here

Need more advanced support?

Micron21 provides a comprehensive approach to customer care that starts with a base 24/7 support that is included free with every service we offer - there are no charges to enjoy a basic level of support with Micron21 and you are not restricted in how you contact us to receive assistance any time of day or night.

For those who require more advanced support though, our Customer Care plans and Ad-Hoc support are designed to completely remove the complexity of IT management - from taking full responsibility for your entire infrastructure or tailoring a custom approach, we have the capability and know-how.


If you've organised remote assistance from Micron21, click here to connect

Sign up for the Micron21 Newsletter