IT Support Services
Micron21 support is comprehensive and elite.
Our support staff are the same specialised engineers that service the Micron21 infrastructure. The team are highly experienced in all data centre services, including routers, switches, firewalls, servers, applications, storage, load balancing, databases and operating systems.
Drawing on comprehensive experience, our technicians apply logical, methodical and lateral thinking to solve all manner of problems.
Like our wider approach to services, Micron21 support hinges on partnership: with skilful, qualified and committed engineers working hard to enhance your existing resources and maintain optimum operating conditions.
Micron 21 Support Options:
A partnered approach.
With the complete coverage of Ultimate Support, we consistently provide premium service, advice and support – the strength of our customer relationships is proof.
Customer service is an absolute priority and staff communicate openly across all levels. Our support extends beyond telephone assistance. Comprehensive monitoring allows us to observe and evaluate applications to ensure your services are always running at optimum capacity.
- Receive real-time notifications on service status.
- Access an online portal to view usage statistics, server load, capacity and uptime.
- View live data on your service status, including latency and emulated user experience modelling.
Access live bandwidth usage information and historic data through your dedicated online portal. This ensures full visibility on network performance. With the right information at your fingertips, you can better manage your business.
Why choose Micron21 IT Support Services?
- Our tier 4 data centre provides a 100% uptime guarantee for cooling, power and core network connectivity.
- Our support options provide a flexible choice of service uptime and guaranteed response times.
- With Micron21 support, we guarantee a 99.9% uptime for your service.
- Access the dedicated expertise of elite service technicians.